BrewCall AI

Privacy Policy

Last Updated: April 17, 2025

1. Introduction

At BrewCall AI ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and AI-powered phone ordering system (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account information: When you register for an account, we collect your name, email address, password, and phone number.
  • Coffee shop information: If you register as a coffee shop owner, we collect your business name, address, phone number, and business hours.
  • Menu information: We collect information about your menu items, including names, descriptions, prices, and categories.
  • Payment information: We collect payment information necessary to process transactions, though we do not store complete credit card information on our servers.
  • Customer information: We collect information about your customers who place orders, including their names and phone numbers.

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain information, including:

  • Device information: We collect information about the device you use to access our Service, including hardware model, operating system, and unique device identifiers.
  • Log information: We collect log information when you use our Service, including access times, pages viewed, and IP address.
  • Usage information: We collect information about how you use our Service, including the features you use and the actions you take.
  • Location information: We may collect information about your location if you grant us permission to do so.

2.3 Phone Call Information

Our AI-powered phone ordering system collects and processes information from phone calls, including:

  • Audio recordings of phone calls
  • Transcripts of conversations
  • Order details extracted from conversations
  • Customer phone numbers
  • Call duration and timestamps

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and fulfill orders placed through our Service
  • Process payments and send invoices
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Train and improve our AI voice technology
  • Personalize and improve the Service and provide content or features that match user profiles or interests

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 For Legal Reasons

We may share your information if we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms of Service, including investigation of potential violations
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect against harm to the rights, property, or safety of BrewCall AI, our users, or the public as required or permitted by law

4.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. AI Voice Technology and Data Processing

Our Service uses AI voice technology to answer phone calls and process orders. This technology:

  • Records and transcribes phone conversations
  • Extracts order information from conversations
  • Uses machine learning to improve over time

By using our Service, you acknowledge and consent to the recording and processing of phone calls for these purposes. We retain call recordings and transcripts for a limited period to improve our AI technology and for quality assurance purposes.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it no longer identifies you.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information.
  • Restriction: You may request that we restrict the processing of your information.
  • Data portability: You may request a copy of your information in a structured, commonly used, and machine-readable format.
  • Objection: You may object to our processing of your information.

To exercise these rights, please contact us at privacy@brewcallai.com.

9. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

10. International Data Transfers

We may transfer your information to countries other than the one in which you live. By providing your information, you acknowledge and consent to the transfer of your information to other countries, which may have different data protection laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@brewcallai.com.